Account Manager Job in Nairobi, Kenya

Account Manager - Public Affairs
 
Location: Nairobi
 
Industry: Research
 
Our client is a leading market research agency which provides insights that help individuals and businesses make impactful decisions that drive growth. 

They are looking to recruit an Account Manager- Public Affairs to work in the capacity below.

Duties and Responsibilities

  • Responsible for day to day relationship with key contacts (i.e. The ‘owner’ of the social research subscription within the client organization)
  • Understand what the client’s overall goals and objectives are and the role that different departments and individuals are playing in achieving these.
  • Continue to develop a broader network of contacts with the client while maintaining existing relationships
  • Utilize high levels of on-site presence to build a reputation as a Trusted Adviser through being a recognized and well known face around the client office
  • Manage the client’s expectations with respect to the quality, speed and volume of data, and the servicing they are entitled to
  • Resolve dissatisfaction if it arises, acting rapidly to resolve disagreements and not avoiding difficult issues
  • Resolve workload capacity issues if they arise, negotiating with client stakeholders to establish priorities.
  • Actively participate in development of the Social research in the region.
  • Manage the account administratively, dealing with internal departments such as accounts and delivery services to make sure communication and dispatches to the client are professionally and accurately handled
  • Ensure contractual obligations are known and adhered to, escalating issues if required in good time
  • Look for revenue opportunities outside of your main contact
  • Manage and plan the account resource to avoid drops in service quality
  • Ensure appropriate inductions and training programmes are provided to client users
  • Highlight and escalate client concerns with management to aid senior management with prioritising investment and development efforts
  • Ensure regular deliverables are dispatched on time and accurately by line reports or support departments. Take ownership of finding solutions if errors occur or processes break down
  • Ensure data quality is accurate. This includes assuring field work processes are in line with expected standards, updating product lists, highlighting any concerns on field work or data processing etc. A high degree of preparedness to act is expected.
  • Discuss briefs with client contacts striving to make them more business question driven and less prescriptive
  • Prepare and deliver presentations, demonstrating personal credibility and showing value for money from the World panel services purchased
  • Conduct and take part in performance management using the online appraisal system
  • Set, monitor and evaluate SMART objectives for line reports
  • Give constructive feedback, both praising and identifying things which could be improved. Addressing performance issues in a professional and timely fashion
  • Coach and train line reports, and other team members - sharing knowledge, encouraging a culture of learning and positive development
  • Take part in the graduate recruitment process to enable us to attract and secure high calibre Category Analysts into the business
Knowledge and Skills:
  • Proven ability to create a network of budget holders and decision makers
  • Demonstrable ability to exceed client expectations
  • Track record of exceeding revenue budgets as well as demonstrating the ability to be flexible in the variety of products and services you can sell to achieve business objectives
  • A track record of actively engaging in projects or initiatives that contributes to the wider World panel business
  • Proven ability to represent World panel in front of larger forums and more senior audiences
  • Demonstrable track record of effective team management in terms of appraisal completion, PDP’s, line management engagement and retention
  • Ownership of your self-development in completing and managing your own PDP, highlighting areas where further development is required
  • Ability to ‘look beyond the horizon’ and alert Directors to strategic issues, both internal and external
  • Ability to create and engender a positive tone amongst team members and peers
  • Consistent evidence of personal insight delivery and further evidence of cascading this to team members
To apply, send your CV and cover letter only to recruit@flexi-personnel.com before close of business 20th April, 2016. 

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