Customer Service Executive Job in Kenya

An exciting career opportunity in East Africa Rail & Handling Logistics has risen and we now seek to recruit strategic, committed & results driven persons.   
Customer Service Executive 

(1 Post)
Scope of Role: As a shared resource the job holder will attending to both internal managers and external customers’ needs and providing administrative support.

Key Duties / Responsibilities
  • Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage
  • Handling clients complaints and queries in accordance with the company’s guidelines and policies and propose solutions for the same.
  • Daily status updates to the clients
  • Tracking shipments through translogic
  • Liaising with shipping lines on ETAs – container track and trace
  • Liaising with KPA & Shipping Lines for cargo manifestation
  • Ensure availability of  all documentation necessary for clearing & delivering a shipment, if not request for the same from relevant parties
  • Dispatching of clearing documents, cheque banking, cheque & document collection to & from relevant parties for ongoing shipments
  • Checking on main email and responding to relevant parties for action
  • Meeting preparation , minutes taking, and ensuring availability of  internal support materials.
  • Updating all Managers diary for meetings, conferences and travel bookings
  • Ensure bills are paid on time and organize for repairs where required in the office
  • Assisting in sales of company products and services through incoming enquiries
  • Updating operations on any updates in regard to Customs, Shipping Lines and KRA & organize for workshops when required
  • File Management
  • Performing any other duties as may be assigned from time to time
Academic and Professional Qualifications
  • Diploma in clearing & forwarding or Purchasing and Supply Chain Management
  • Training in Customs & KRA training
  • Diploma in public relations & communication [PR].
  • Knowledge, Experience and Skills
  • At least two (2) years experience in a freight forwarding firm / sea freight / transport
  • Experience in office administration
  • Excellent interpersonal relations and keen listener.
  • Team Player
  • Computer Literacy in MS Office
How to Apply:

Suitably qualified applicants should submit their application letters, HOD’s approval with detailed CVs with clear of duties done  including a day time contact phone number and email addresses citing the relevant job title on the subject line to:-

Note: The deadline for submitting application is before by close of business on 4th April, 2016

Only shortlisted candidates will be contacted

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