Customer Service Executive Job in Kenya

An exciting career opportunity in East Africa Rail & Handling Logistics has risen and we now seek to recruit strategic, committed & results driven persons.   
 
Customer Service Executive 

(1 Post)
 
Scope of Role: As a shared resource the job holder will attending to both internal managers and external customers’ needs and providing administrative support.

Key Duties / Responsibilities
  • Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage
  • Handling clients complaints and queries in accordance with the company’s guidelines and policies and propose solutions for the same.
  • Daily status updates to the clients
  • Tracking shipments through translogic
  • Liaising with shipping lines on ETAs – container track and trace
  • Liaising with KPA & Shipping Lines for cargo manifestation
  • Ensure availability of  all documentation necessary for clearing & delivering a shipment, if not request for the same from relevant parties
  • Dispatching of clearing documents, cheque banking, cheque & document collection to & from relevant parties for ongoing shipments
  • Checking on main email and responding to relevant parties for action
  • Meeting preparation , minutes taking, and ensuring availability of  internal support materials.
  • Updating all Managers diary for meetings, conferences and travel bookings
  • Ensure bills are paid on time and organize for repairs where required in the office
  • Assisting in sales of company products and services through incoming enquiries
  • Updating operations on any updates in regard to Customs, Shipping Lines and KRA & organize for workshops when required
  • File Management
  • Performing any other duties as may be assigned from time to time
Academic and Professional Qualifications
  • Diploma in clearing & forwarding or Purchasing and Supply Chain Management
  • Training in Customs & KRA training
  • Diploma in public relations & communication [PR].
  • Knowledge, Experience and Skills
  • At least two (2) years experience in a freight forwarding firm / sea freight / transport
  • Experience in office administration
  • Excellent interpersonal relations and keen listener.
  • Team Player
  • Computer Literacy in MS Office
How to Apply:

Suitably qualified applicants should submit their application letters, HOD’s approval with detailed CVs with clear of duties done  including a day time contact phone number and email addresses citing the relevant job title on the subject line to:-

recruitment@rvr.co.ke

Note: The deadline for submitting application is before by close of business on 4th April, 2016

Only shortlisted candidates will be contacted

Get all vacancies available to your email. Subscribe below.

Enter your email address:

Delivered by FeedBurner

Recommended Post Slide Out For Blogger