NGO Jobs in Kenya - Marie Stopes

Marie Stopes Kenya 

Job Title: Quality Assurance Advisor

Location: Nairobi, Kisumu, Mombasa

Reporting to: Deputy Director QAM

Probationary Period: 3 Months

Purpose: The key responsibility of the QAA is to work closely with the Quality Assurance manager to achieve, maintain and improve the quality management system. 

The role requires developing an understanding of capacity needs in relation to the quality service areas in question, and building strong and collaborative relationships with both technical and management staff in all programmes channels and technical leads of relevant departments in Kenya. 

Marie Stopes Kenya is an NGO registered in Kenya. We are affiliated to Mariestopes International.  Together we deliver quality sexual and reproductive health care and family planning to millions of the world's poorest and most vulnerable women. 

We want to make sure that women have a choice when it comes to having children and that death by unsafe abortion is reduced.

The primary responsibility of this role is to further our Goal: The Prevention of Unwanted Births and its mission of ensuring the individual’s right to: Children by Choice Not Chance

mission driven    customer focused    results orientated    pioneering    sustainable    people centered

Summary of responsibilities
1.       Delivering clinical quality excellence across channels
2.       Carrying out medical audits
3.       Strengthening, management and referral of complication including incident reporting and investigation
Key Responsibilities and Measures
 
Delivering clinical quality excellence across channels
  • Tracking of clinical standards and across channels
  • Work with and involves other team members to maintain clinical standards.
Measure
  • Client satisfaction report
Carrying out medical audits
  • Ensuring that clinical audits are undertaken by a process of continual monitoring
  • Liaising with Marie Stopes international and ensure that external audits are undertaken
  • Ensures that audits  results are produced quarterly
  • Follow up action points after the audits
Measures
  • Audit reports
  • MAT meeting
Strengthening, management and referral of complication including incident reporting and investigation
  • Strengthening incident reporting and analysis across channels while creating a no blame culture
  • Ensure that  non punitive reporting policy and sending to every clinic
  • Ensure proper communication and explanation to client, family and referral hospital and support of the client and teams when serious incidents occur.    
Measures
  • Incident reports
  • Feedback
Skills and Experience

Qualifications:
  • A degree preferably in clinical area: Bachelor Science Nursing, Bachelor Science Clinical Medicine
  • or Diploma in Clinical Medicine, Diploma in Nursing.
  • A Master’s degree in a related Clinical field will be an added advantage.
  • An experienced Trainer
Experience:
  • Over 3 years’ experience in clinical supervision and training.
Skills:
  • Ability to remain calm under pressure and to respond positively to frequent changes to plans (essential).
  • A high standard of written/spoken English.
  • Excellent interpersonal and communication skills (verbally and in writing), including ability to work effectively in a multi-cultural team, build relationships throughout and at all levels in the organisation and communicate effectively to a wide-ranging audience.
  • Ability to act in a conciliatory and conflict-averse manner, but also to be assertive when the situation requires it.
  • Demonstrated team player.
  • Excellent organisational and time management skills.
  • Ability to multi-task, prioritise effectively and meet changing or multiple demands and deadlines.
  • Demonstrated high attention to detail and ability to follow through tasks to completion.
  • Ability to work without close supervision and show initiative.
  • Demonstrated ability to maintain confidentiality of information.
  • Advanced computer skills.
Attitude / Motivation:

Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. 

There are 13 key behaviours that MSI encourages in all employees and they are defined below:

Initiative
  • Thinking ahead and taking action to make the most of opportunities by finding the optimum solution
Innovative
  • Thinking creatively and outside of the box so that ideas generated create a positive outcome
Effective Communication
  • Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
Responsive
  • Being responsive to changing priorities and demands
Working Efficiently
  • Planning, prioritising and organising work to ensure work is accurate and deadlines are met
Sharing Information
  • Sharing information and knowledge whilst maintaining confidentiality
Focus on Learning
  • Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
Commitment
  • Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
Driven
  • Drive and determination to deliver results
Accountable
  • Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate
Embracing Change
  • Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
Motivated
  • Motivation towards achieving quality results to maximise potential
Team Player
  • Working as part of a team by being supportive, flexible and showing respect for each other

Job Title: Training Manager

Location: Nairobi

Reporting to: DQAM

Probationary Period: 3 Months

Purpose: Responsible for creating and implementing training programs and overseeing the development of careers. Sets performance metrics, evaluates productivity, and helps workers create long-term career plans within an organization.

Marie Stopes Kenya is an NGO registered in Kenya. We are affiliated to Marie Stopes International.  


Together we deliver quality sexual and reproductive health care and family planning to millions of the world's poorest and most vulnerable women. 

We want to make sure that women have a choice when it comes to having children and that death by unsafe abortion is reduced.
 
The primary responsibility of this role is to further our Goal: The Prevention of Unwanted Births and its mission of ensuring the individual’s right to: Children By Choice Not Chance

mission driven    customer focused    results orientated    pioneering    Sustainable    people centered

Key Responsibilities
1.       Lead identification and Prioritisation of Training Needs across all channels.
2.       Lead the preparation of Clinical Training Plans for all channels
3.       To ensure that the training standards maintained are equivalent and within the framework of the MSI and government standards
4.       Provide leadership to coordination to MSK Training Centre and team of MSK Trainers across the channels.
Measures
1.       Consolidated Training plans.
2.       Relevant training Curricula and guidelines.
3.       Training Event schedules for ITC and channels
4.       Training reports
Key Responsibilities and Measures

Lead identification and Prioritisation of Training Needs
  • Develop and put in place tools for assessing needs for training of team members.
  • Constantly review and simplify the training needs assessment tool to make more user friendly across all channels.
  • Coordinate the assessment and prioritization of training needs across all MSK channels.
  • Ensure that MSK has relevant continuous training programs for team members including refresher programs.    
Measures
  • TNA tools
  • TNA analysis Reports
  • TNA-Based Training schedules
Lead the preparation of Clinical Training Plans for all channels
  • Reviews and consolidates the agreed training plans complete with costing across channels.
  • Leads the preparation of induction/orientation sessions for new team members
  • Leads the preparation of training materials for testing, training and for evaluating the training events during training.
  • Leads the planning and supports the conducting of  effective training events of team members as required
  • Prepares, implements and monitors the training budget within the QAM department.
  • Ensures that every training event is evaluated, analysed and feedback given to participants immediately during trainings.
  • Support the development of the departmental business plan including team training requirement
Measures
  • Training Plans
  • Induction Reports
  • Training Reports
  • Budget Reports
Training standards maintained are equivalent & within the framework of the MSI and government standards
  • Identify and put in place the training guidelines and curricula required for all trainings.
  • Identify and Prioritise needs for training curricula reviews for the specific skill trainings.
  • Supports and follow-up on the mentorship and on-job trainings by constantly analysing reports on the same.
  • Ensure that every channel conducts continuing medical education trainings for team members and feedback given.
  • Develop and maintain and effective training database for the organisation including trainings, trainees, trainers, dates and training areas.   
Measures
  • Training guidelines and curricula
  • Curricula review reports
  • Metorship, OJT reports
  • CME Reports
  • Training database
Leadership to coordination of MSK Training Centre and a team of MSK Trainers across the channels.
  • Provides leadership to the training centre coordinator and team members at the centre.
  • Provide support to organisations with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
  • Build support and provide solid functional work relationships with organisations to enhance effective training at the centre.
  • Supports the coordination of all the training events at the international training centre.
Skills and Experience
Qualifications:
  • A degree preferably in clinical area: Bachelor Science Nursing, Bachelor Science Clinical Medicine, Bachelor in Medicine and Surgery.
  • or Diploma in Clinical Medicine, Diploma in Nursing.
  • A Master’s degree in a related Clinical field would be an added advantage.
  • An experienced Trainer
Experience:
  • Over 5 years’ experience in Clinical Training
  • 3 years’ experience at managerial level.
Skills:
 
Ensure the following skills are adhered to by all trainers
  • Know what the learning outcomes are that you want the learners to achieve for every sentence, phrase, exercise, session and period of learning.
  • Is able to set sensory-based indicators which tell them when the learners are achieving the planned learning outcomes, or not.
  • Should constantly focus on the learners, in order to achieve consistent outcomes.
  • They enable the learners to generate self-motivation for the learning and provide clear input explaining the subject being covered and how to apply it.
  • They have the ability to deliver training and be aware of their own performance, tracking the responses from the learners and then assessing these responses in order to generate improvements to future sessions
Attitude/ Motivation 

Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. 

There are 13 key behaviours that MSI encourages in all employees and they are defined below:

Initiative
  • Thinking ahead and taking action to make the most of opportunities by finding the optimum solution
Innovative
  • Thinking creatively and outside of the box so that ideas generated create a positive outcome
Effective Communication
  • Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
Responsive
  • Being responsive to changing priorities and demands
Working Efficiently
  • Planning, prioritising and organising work to ensure work is accurate and deadlines are met
Sharing Information
  • Sharing information and knowledge whilst maintaining confidentiality
Focus on Learning
  • Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
Commitment
  • Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
Driven
  • Drive and determination to deliver results
Accountable
  • Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate
Embracing Change
  • Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
Motivated
  • Motivation towards achieving quality results to maximise potential
Team Player
  • Working as part of a team by being supportive, flexible and showing respect for each other.
How to Apply 

Applications quoting the position title with detailed CV, with contact details of 3 referees including their email addresses  (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other but not a relative) should be submitted to: info@sheerlogic.co.ke  on or before 13th April 2016. 

Only shortlisted candidates will be contacted

NB: Please clearly indicate in the subject line as “Training Manager ”

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