Co-operative Bank Jobs in Kenya

Head Shares Registrar Services

Are you highly experienced with a strong leadership track record and an excellent results driver? 

Do you have the ability to develop profitable business strategies and initiatives within the shares registry business? 

Do the ups and downs of the stock market excite you and do you enjoy figuring out ways to grow money at minimum risk? 

Then this is the perfect opportunity for you.

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? 

The Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking to new horizons.

Reporting to Head – Wholesale Products Department, the Head, Shares Registrar Services will be responsible for planning, managing and effectively marketing and selling of shares registrar services and related products to target customers. 

In addition, the role holder will be charged with responsibility of ensuring effective delivery of end to end shares registrar services proposition to the customers where revenue generation can be expeditiously realized so as to achieve the desired financial objectives of the bank as well as offering technical advice to the bank on all regulatory requirements on maintenance of shares register and ensuring compliance at all times.

The Role

Specifically, the successful jobholder will be required to:
  • Develop and implement strategies, objectives, financial budget and other support systems including monitoring mechanisms in managing shares registrar services of the bank.
  • Work closely with client relationship teams and internal business partners to provide specialized partnership in securing of mandates for maintaining shares and bond registers and other related business like dividend payments.
  • Identify opportunities for new/incremental business with the bank’s clients and work with relevant internal stakeholders to turn opportunities into revenue for the bank.
  • Increase client penetration and revenues for the bank by actively promoting shares registrar services and related products.
  • Carry out strategic business goals as set by the bank and to work closely with all sales channels, product partners, external business partners and in-house colleagues so as to maximize resources and opportunities.
  • Maintain a detailed and up-to-date knowledge of the bank’s comprehensive products capabilities and their application to client’s needs and use this knowledge in structuring of solutions to maximize economic profits and attain consistent growth in the market share.
  • Provide advisory services to the bank on new rules and regulations set by regulatory authorities on shares and bonds.
  • Ensure compliance with all regulatory and internal procedures in regard to shares business.
Skills, Competencies and Experience

The successful jobholder will be required to possess the following qualifications:-
  • A Bachelor’s degree in a Business related course or any other related field with a minimum of 5 years’ experience in shares registry at managerial level.
  • Must possess professional qualifications in CPS or CPA.
  • High level of team leadership and the ability to make independent strategic decisions with excellent problem solving and presentation skills.
  • Excellent planning, analytical, interpersonal and organization skills as well as excellent communication with the ability to set and meet stretch targets and deadlines.
  • Demonstrate a solid awareness of operational risk and quality in driving service excellence.
  • Proven strategic skills to assess priorities, developing and implementing effective long term plans.
How to apply:

If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number HS/3/COO/2016 by 9th June, 2016. 

We are an equal opportunity employer.

Head Customer Experience

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? 

The Co-operative Bank of Kenya, “The Kingdom bank” is the place for those looking to new horizons.

You are widely experienced in Customer Service and you have consistently taken leadership of the customer experience and service function and delivered exceptional results. 

You quickly develop and implement profitable strategies to not only grow customer base but also ring-fence and ensure retention of existing ones. You are driven by results and passionate about service excellence. ‘The customer’ is central to all your decision making. 

You quickly think of ways to not only track customer experience but also devise new initiatives and engagements that ensure customer’s needs are exceeded at all times. 

You are a people person, you think on your feet and stay on top of key assignments and deliverables.

Reporting to the Head of Alternative Channels, the Head of Customer Service will be responsible for driving the Bank’s Customer Experience Strategy for increased wallet share, repeat business and customer retention. 

The role holder will also be required to develop and ensure continued improvement and implementation of customer experience and service policy at all levels as well as ensure that quality customer experience and service standards are maintained at all customer touch points within the bank.

The Role

Specifically, the successful jobholder will be required to:
  • Drive the Bank’s Customer Experience Strategy to support profitable growth, drive efficiencies and superior brand positioning.
  • Take charge and lead a highly motivated team to provide customers with the best customer experience possible as well as drive customer migration to alternative banking channels.
  • Define and implement customer onboarding and customer management processes.
  • Ensure quality customer experience and service standards at all customer touch points within the bank for both internal and external customers through training and monitoring compliance of the same across the bank network.
  • Effectively measure the quality of customer service in the Bank on a regular basis and take charge of customer feedback mechanisms in the Bank through surveys, mystery shoppers among others including managing the banks Net Promoter Scores (NPS) across the network.
  • Monitor and oversee adherence to interlinked business Service Level Agreements.
  • Develop and implement customer experience programs for the Bank to earn a Return on Investment by engaging existing customers and other stakeholders
  • Benchmark and influence the practice of emerging customer service trends.
  • Ensure high quality training on customer service for all staff, consistent with our customer experience strategy.
  • In liaison with branch managers, manage the performance of the customer experience roles in the branch
Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:
  • A Bachelor’s degree preferably in a business related field from a recognized University.
  • 4 to 7 years progressive work experience in a similar role within a dynamic service organization.
  • Assertive, well informed and knowledgeable on customer service matters and market trends.
  • Demonstrable experience and competencies on implantation of customer experience strategies
  • Strong communication and presentation skills and excellent analytical and reporting skills. Good team leadership skills and must demonstrate agility in approach, decision making and innovation and problem-solving.
  • The ability to handle pressure and difficult situations with resilience, calmly and effectively.
  • Good knowledge of bank products, services and banking regulations and statutory requirements.
How to apply

If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number HCS/ACD/2016 by 10th June, 2016. 

We are an equal opportunity employer.


AML (Anti Money Laundering) Analyst

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? 

The Co-operative Bank of Kenya, “The Kingdom bank” is the place for those looking to new horizons.

The ideal candidate should possess in-depth knowledge and understanding of AML Law, guidelines and procedures and be able to demonstrate the practical application and practice of the same. 


She/he should demonstrate the ability to meet customer needs and collaborate with diverse teams.This position requires flexibility, creativity and the ability to operate in a team environment. 

The person must be highly motivated with strong analytical skills and should be able to operate in a fast paced and fluid environment with extensive experience in communicating analytic findings to diverse audiences.

Reporting to the Head of Compliance, the AML Analyst will be responsible for ensuring efficient identification, monitoring and timely reporting of suspicious activities and transactions in the Bank. 

She/he will also be required to analyze information received from high risk customers and address sanction related alerts.

The Role

Specifically, the successful jobholder will be required to:
  • Investigate and assess alerts relating to potential money laundering risks in the bank.
  • Ensure efficient identification and monitoring of suspicious activities and transactions and reporting of the same to Head of Compliance and FRC.
  • Stay current with money laundering and terrorist financing behaviors, issues, policies, regulations, criminal typologies, industry best practices, and developing trends.
  • Identify potential systemic procedural weaknesses in processes and additional training requirements for the Bank.
  • Act as a subject matter expert to employees, providing guidance on what actions to take in dealing with high risk customers. This entails developing and maintaining a current knowledge of industry AML initiatives and best practices coupled with general awareness of AML regulatory changes and assisting project teams in remaining compliant.
  • Assist with addressing internal queries (from within the bank) and external queries (from financial institutions and regulators) relating to money laundering matters.
  • Carry out AML compliance training on how to identify and report suspicious transactions.
  • Collect documentary proof, build and maintain case files for transactions deemed suspicious.
  • Analyze and provide periodic reports to Head of Compliance.
  • Ensure effective record-keeping of data collected and analyzed in line with Proceeds of Crime and AML regulations 2013.
  • Take responsibility for leading the analysis, design and development of innovative and best practice AML and Bank Solutions to deliver business objectives, optimal system performance and Compliance.
Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:
  • A Bachelor’s degree preferably in a business/ICT related field from a recognized University.
  • Possession of Anti-Money Laundering diploma or Professional certification with an organization, such as the Association of Certified Anti-Money Laundering Specialists (ACAMS), will be a distinct advantage.
  • Minimum of 3 years’ experience in a similar role or as a Compliance Officer with hands on experience in handling AML issues and suspicious transaction monitoring systems.
  • Superb data analysis skills coupled with ability to organize and analyze complex data sets.
  • Proficiency in MS Excel.
  • Ability to easily grasp and comprehend AML risks in the bank and to develop user requirements as well as recommend automated solutions to mitigate those risks.
How to apply
 
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number AMLA/CD/2016 by 8th June, 2016.



Corporate Security Manager

Highly adaptable, dynamic, thorough and experienced in banking operations, experienced in Corporate Security management, with latitude and self-drive to excel in Security Management; Does this sound like a match for you? 

If yes, The Co-operative Bank of Kenya, “The Kingdom Bank” is the ideal place to elevate you to the next career level where an idea today can be set in motion tomorrow.


This position within our Security department presents you with the opportunity to grow and develop an exciting career that will allow you to proactively manage the business security risk profile in line with the bank’s policies and procedures. 

Ensure security services meet business requirements, local legal regulations and adhere to Bank policies and procedures. 

The role will also require you to develop security risk control capabilities and pro-actively lead security management by continued education, training and prevention initiatives that are risk based.

The Role

Specifically, the successful jobholder will be required to:
  • Provides cost effective solutions to enhance overall security of facilities, employees, property, and customers through electronic and physical security systems including, but not limited to, access control, CCTV, lighting, and fencing standards.
  • Conducts risk assessments at bank facilities to identify security vulnerabilities and implement corrective measures to mitigate risk to people and property and prevent loss from theft and diversion.
  • Develop and oversee standard operating procedures for designs, configuration and implementation of physical security systems for both employees and facilities/premises protection.
  • Conduct investigations, audits, special event coordination and other safety, security or business continuity efforts as business conditions warrant.
  • Develop relationships with appropriate regulatory and law enforcement agencies necessary to facilitate the interests of the bank.
  • Ensure the security of facilities and assets of the bank by conducting threat and risk analyses at each facility to identify potential issues, monitoring internal control systems to ensure that appropriate information access levels and security clearances are maintained.
  • Oversee the day-to-day security concerns in all facilities of the bank program including supervision of outsourced security personnel and ensuring their compliance with security policies and procedures.
  • Ensure that all employees of the bank work in a safe environment by investigating reported security incidents, providing security awareness sessions and answering inquiries from all stakeholders regarding security as it relates to the bank.
  • Network, gather business intelligence and benchmark on security/safety best practices to provide support for implementation of security initiatives in line with the bank’s security term development plan.
  • Perform corporate investigation and review the effectiveness of security processes, systems and recommend measures to enhance existing practices.
Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:
  • A Bachelor’s degree in a Business related field with a minimum of 3-5 years’ experience in Corporate Security Management.
  • Honest and an effective team player with a high degree of confidentiality.
  • strong interpersonal skills, a good planner with excellent analytic skills
  • Articulate with excellent communication and report writing skills.
  • A team player and a leader with excellent problem solving skills.
  • Highly organized, thorough, quality conscious with a structured and disciplined approach to risk.
If you fit the profile, then apply today! 

Please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number CSM/HRD/2016 by 8th June, 2016.

We are an equal opportunity employer.


Claims and Underwriting Manager

Are you dynamic, creative, self-driven and highly motivated experienced professional with a good Knowledge of principles and practices of bancassurance?

Are you keen and aware of market patterns with a genuine interest of the Insurance Industry? 

If yes, The Co-operative Bank of Kenya, “The Kingdom Bank” is the ideal place to elevate you to the next career level where you will be given every chance to take 
responsibility for your own career development and be provided with ongoing training and ongoing support for professional development.

Reporting to the Head – Co-op Consultancy & Insurance Agency Ltd, the Claims and Underwriting Manager will be charged with the responsibility of supporting the delivery of Bancassurance as a business line in Co-op Consultancy and Insurance Agency Ltd. 

In addition, the role holder will spearhead the growth of bancassurance business across the Bank channels through supporting delivery channels, develop operating standards, and offer excellent customer service to bancassurance customers.

The role

The successful jobholder will be expected to:


  • Drive growth in Bancassurance business across and outside the bank channels.
  • Effectively create new client relationships and partnerships whilst ensuring retention of existing business relationships through high standards of customer service.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Achieve the business targets on an ongoing basis by ensuring premium is collected as per the laid down procedures on all claims being reported to the department.
  • Identify and leverage potential business opportunities and marketing initiatives bank-wide and seek necessary support from the managers/regional heads to actualize these into revenue.
  • Design and see the implementation of marketing strategies and prospects for new business to meet bank targets
  • Carry out market research and provide customer feedback to our head office Bancassurance team for the development of new products and enhancement of existing ones to suite the various market segments.
  • Ensure that all queries on technical insurance issues from customers and branch staff are addressed promptly while providing technical guidance.
  • Ensure compliance with all regulatory and internal procedures in regard to bancassurance business
Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:-
  • A Bachelor’s Degree in Insurance from a recognized University with atleast seven years working experience in insurance industry of which two should be in management or supervisory role.
  • ACII professional qualification in insurance.
  • Exposure to Insurance products in the bank set-up with knowledge of the Bank’s set standards, policies and the operating manual.
  • Strong business acumen and strategic thinking capacity with strong analytical, problem solving and presentation skills.
  • Excellent communicator with ability to work effectively in a diversified set up and in a highly collaborative team environment. 
  • Proven ability to respond quickly, independently and appropriately to competing priorities under tight deadlines
  • Personal organization and thoroughness coupled with the ability to work under minimum supervision with good Judgment and decision making skills.

How to apply:    

If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to  jobs@co-opbank.co.ke  indicating the job reference number C&UM/3/RB/2016 by 7th June, 2016.

We are an equal opportunity employer. 


Agent Banker

At Co-operative Bank, you’ll share in a commitment to excellence by partnering with world-class managers, all with one unified vision of taking it to the next level. 

We do this by hiring quality individuals with integrity, personal accountability, teamwork, excellence, and proactive thinking. 

If you exemplify our values and want to be part of something big, contact us today.

We seek young and energetic individuals who have a passion and flair for sales as well as being self-driven and results-oriented. 

The ideal candidates should also be able to work with minimal supervision and possess the ability to meet and exceed targets within strict deadlines.

The role holder will report administratively to the respective Branch Manager and functionally to the Regional Agent Banker. 

He/She will be responsible for the growth of Agency Banking and Merchant Acquiring business and will also be charged with the responsibility of pushing transactions at the Agent and Merchant location by ensuring optimal service delivery by the agents, their outlets and branches while at the same time organizing and conducting frequent training for agents and merchants.

The Role

Specifically, the successful jobholder will be required to:
  • Drive agent recruitment in the specific region/cluster/branch as per the laid down standards and CBK Guidelines as well as track Agent transactions and performance.
  • Supervise and appraise agent activities in the specific region, provide regular updates on the agent network and ensure Excellent Customer Service Delivery in the Agent Banking channels.
  • Work with Training team to provide continuous one on one agent training on operations and product knowledge and also training & Awareness for agents on Anti Money Laundering (AML/CFT),
  • Ensure observance of the Central Bank of Kenya Guidelines on Agent Banking by sensitizing Agents on the CBK provisions and need to comply with the same.
  • Coordinate the internal approval/declaration process for specific agents with CBK and communicate to Agents the approval or declination by CBK.
  • Execute Card business growth through Merchant Acquiring as well as relationship management with Merchants and driving Merchant Transactions and Turnover.
  • Work with Card Business Acquiring team to resolve operational issues and to ensure adherence to VISA and MasterCard regulations.
  • Carry out periodic visits to the Merchants to drive Co-op Bank POS usage and offer POS support to Merchants.
  • Work with Marketing team to ensure visibility of Merchants and Agents and ensure relevant branding and signage for Agents banking outlets.
  • Actively support product development and sales initiatives by branch through the identification of potential agents and coordinating joint marketing activities and cross-selling Alternative Banking Channels products.
  • Respond to queries from the Merchants, Internal customers and the CBK within the agreed SLAs.
Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:
  • Bachelor’s degree preferably in a business related field coupled with KCSE mean grade C+ (Plus), with a C+ (Plus) in both Mathematics and English.
  • Computer literacy is a must.
  • Excellent communication skills both oral and written
  • Previous sales experience in a financial institution will be an added advantage.
  • A good knowledge of the Anti-Money Laundering Act, 2009, Banking Act and Prudential guidelines on Anti-Money Laundering issued under the Banking Act
  • General awareness of the bank’s procedures, policies and guidelines.
  • Thorough knowledge of end-to-end process of Agent Banking and related environment.
  • Thorough understanding of the IT systems used for administration of Alternative Banking channels and especially the POS platform.
How to apply
 
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference numberAB/ACD/2016 by 7th June, 2016.


Bancassurance Officer

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? 

The Co-operative Bank of Kenya, “The Kingdom Bank” is the place for people who want to make the world a better place and achieve great things.
We are looking for a dynamic, creative, self-driven and highly motivated experienced professional with a good Knowledge of the principles and practices of bancassurance, keen, aware of market patterns and with a genuine interest of the Insurance Industry.

Reporting to the Branch Manager, the Bancassurance Officer will be charged with the responsibility of establishing and driving Bancassurance as a business line in Retail Banking Division. 

In addition, the role holder will spearhead the growth of bancassurance business across the Bank channels through supporting delivery channels, develop operating standards and grow revenues for this line of business.

The role
 
The successful jobholder will be expected to:
  • Drive growth in Bancassurance business across and outside the bank channels.
  • Prospect and market various insurance products to prospective clients and advice customers on the adequacy of cover requested for in relation to the policies available.
  • Oversee the operational aspects of Bancassurance business at the branch i.e. underwriting, claims, finance and customer service as well as preparation quotations, negotiating terms for customers and closing sales.
  • Ensure all collaterals and assets that have the Bank interest are properly and comprehensively insured and the Bank’s interest properly noted.
  • Ensure that the Bank, customers and staff insurable assets insured under the branch are renewed on time and that the premium is paid up.
  • Carry out market research and provide customer feedback to our head office Bancassurance team for the development of new products and enhancement of existing ones to suite the various market segments.
  • Ensure that all queries on technical insurance issues from customers and branch staff are addressed promptly while providing technical guidance.
  • Ensure compliance with all regulatory and internal procedures in regard to bancassurance business.
Qualifications, Skills & Attributes
 
The successful jobholder will be required to possess the following qualifications:-
  • University Degree preferably in a business field from a recognized University with atleast two years working experience in bancassurance/insurance industry.
  • Professional qualification in insurance i.e. ACII or DIP.
  • Exposure to Insurance products in the bank set-up with knowledge of the Bank’s set standards, policies and the operating manual.
  • Excellent communicator with ability to work effectively in a diversified set up and in a highly collaborative team environment.
  • Proven ability to respond quickly, independently and appropriately to competing priorities under tight deadlines
  • Personal organization and thoroughness coupled with the ability to work under minimum supervision with good Judgment and decision making skills.
  • Knowledgeable in compiling data and preparing a variety of reports as well as ability to verify the accuracy of documents and information presented.
How to apply:

If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number BO/3/RB/2016 by 6th June, 2016.

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