Customer Engagement Fellow Job in Kenya

Job Title: Customer Engagement Fellow

Reports to: Head of Marketing, By-Product Sales
 
Company Profile: Sanergy is an award-winning social venture that builds healthy, prosperous communities by making hygienic sanitation accessible and affordable in Africa’s urban informal settlements. 

Our systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of franchised micro-entrepreneurs, who operate low-cost, high-quality waterless sanitation facilities – called Fresh Life – as small businesses. 

We provide critical support services – such as access to finance, business analytics, training, and marketing. We collect the waste regularly and safely remove it from the community. 

We convert the waste into valuable by-products, such as organic fertilizer and renewable energy. Finally, we sell the by-products to Kenyan farms.

We launched our first toilet in November 2011, and we now have a network of over 600 active Fresh Life Toilets run by over 300 Fresh Life Operators. 

We have collected and converted over 8,000 tons of waste. At the same time, we have built a team of over 250 people. 

For our work, we have been recognized by Fast Company as one of the 10 Most Innovative Companies in the World Doing Social Good and one of the 10 Best Companies in Africa. 

We are an increasingly sophisticated, highly intricate organization with many moving parts. 

The Sanergy Fellows Program seeks accomplished, driven individuals who will make substantive contributions to the organization.  Sanergy Fellows work in one of the following departments:
 
Job Summary: To create compelling content for Farm Star customers and potential customers and to organize the publishing scheduled within an editorial calendar. 
 
Role & Responsibilities
  • Administrate the research, creation and publication of relevant, original, high-quality content for small-scale horticulture farmers in Kenya.
  • Plan specific, timely marketing campaigns within an editorial calendar. Create content within 3 months to last company for 6 months-1 year.
  • Optimize promotion strategies through iterative testing.
  • Report data on customer engagement to management.
Key Result Areas
  • Main deliverable: 6 month-1 year of content within an editorial calendar.
  • Education & Experience
  • Bachelors or Diploma in Agronomy.
  • 2 years of experience in content generation/social media marketing
Knowledge and Skills
  • Proficient using Facebook ads
  • Good photography and videography skills
  • Basic photography and videography editing skills
  • Fluent English and Kiswahili
  • Excellent communication skills
  • Excellent writing skills
  • Excellent organizational and planning skills
  • Social media management platforms, such as Hootsuite and Tweetdeck
  • Fluency in most commonly used advertising platforms in social media beyond Facebook, including Whats App, Instagram Twitter
  • Advanced photography and videography editing skills (Photoshop)
Personal Attributes
  • Passionate about good customer experience
  • Passionate about delivering high-quality, original content
  • Can work in a fast-paced environments and deliver results under pressure
Interested candidates who fulfill the aforesaid requirements can apply via: 

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