Marketing and Customer Relations Manager Job in Kenya

Dovey Pharma Limited is recruiting a Marketing and Customer Relations Manager 

(1 Position)

Job Summary
  • Managing cooperate clients accounts
  • Bringing in new sales
  • Develop and implement customer relationship policies and procedures
  • Define and communicate customer relationship standards
  • Oversee the achievement and maintenance of agreed customer relationship levels and standards
  • Direct the daily operations of the customer relationship team
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
  • Ensure the necessary resources and tools are available for quality customer relationship delivery
  • Review customer complaints
  • Track customer complaint resolution
  • Handle complex and escalated customer relationship issues
  • Monitor accuracy of reporting and data base information
  • Analyse relevant data to determine customer relationship outputs
  • Liaise with company management to support and implement growth strategies
  • Co-ordinate and manage customer relationship projects and initiatives
  • Ensure budget requirements are met
  • Evaluate and performance manage staff
  • Identify and address staff training and coaching needs
  • He/she shall take all contacts of interested customers for follow up and sharing with the sales team.
  • Preparation of proposals to prospective corporate clients requesting for a demonstration to their staff.
  • Conduct market research to understand current market conditions and competitor information.
  • Evaluate the productivity of the marketing events, advertising and promotional activities.
  • Monitor, review and report on all marketing activities on a weekly basis.
  • Maintain good client relationships and satisfaction through teamwork with sales people.
  • Any other duties as may be prescribed from time to time by your supervisor.
Experience
  • Skill in negotiating/presentation skills.
  • Knowledgeable in computer.
  • Previous experience in pharmaceutical industry.
  • Diploma/Degree holder.
General: All applications should include a reliable email address, and day-time telephone contact and must be accompanied with a detailed curriculum vitae and copies of relevant certificates. 

Send your application to: - muiruri@doveypharma.com cc susan@gakenya.com hr@doveypharma.com so as to reach him not later than Friday 18th June, 2016.

Only shortlisted candidates will be contacted. 

Dovey Pharma is an equal opportunity employer.

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