Vacancies in Sanergy Kenya

Job Title: Customer Engagement Fellow

Reports to: Head of Marketing, By-Product Sales
 
Company Profile:Sanergy is an award-winning social venture that builds healthy, prosperous communities by making hygienic sanitation accessible and affordable in Africa’s urban informal settlements. 

Our systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of franchised micro-entrepreneurs, who operate low-cost, high-quality waterless sanitation facilities – called Fresh Life – as small businesses. 

We provide critical support services – such as access to finance, business analytics, training, and marketing. We collect the waste regularly and safely remove it from the community. 

We convert the waste into valuable by-products, such as organic fertilizer and renewable energy. Finally, we sell the by-products to Kenyan farms.

We launched our first toilet in November 2011, and we now have a network of over 600 active Fresh Life Toilets run by over 300 Fresh Life Operators. 

We have collected and converted over 8,000 tons of waste. At the same time, we have built a team of over 250 people. 

For our work, we have been recognized by Fast Company as one of the 10 Most Innovative Companies in the World Doing Social Good and one of the 10 Best Companies in Africa. 

We are an increasingly sophisticated, highly intricate organization with many moving parts. 

The Sanergy Fellows Program seeks accomplished, driven individuals who will make substantive contributions to the organization.  Sanergy Fellows work in one of the following departments:
 
Job Summary: To create compelling content for Farm Star customers and potential customers and to organize the publishing scheduled within an editorial calendar. 
 
Role & Responsibilities
  • Administrate the research, creation and publication of relevant, original, high-quality content for small-scale horticulture farmers in Kenya.
  • Plan specific, timely marketing campaigns within an editorial calendar. Create content within 3 months to last company for 6 months-1 year.
  • Optimize promotion strategies through iterative testing.
  • Report data on customer engagement to management.
Key Result Areas
  • Main deliverable: 6 month-1 year of content within an editorial calendar.
  • Education & Experience
  • Bachelors or Diploma in Agronomy.
  • 2 years of experience in content generation/social media marketing
Knowledge and Skills
  • Proficient using Facebook ads
  • Good photography and videography skills
  • Basic photography and videography editing skills
  • Fluent English and Kiswahili
  • Excellent communication skills
  • Excellent writing skills
  • Excellent organizational and planning skills
  • Social media management platforms, such as Hootsuite and Tweetdeck
  • Fluency in most commonly used advertising platforms in social media beyond Facebook, including Whats App, Instagram Twitter
  • Advanced photography and videography editing skills (Photoshop)
Personal Attributes
  • Passionate about good customer experience
  • Passionate about delivering high-quality, original content
  • Can work in a fast-paced environments and deliver results under pressure
Interested candidates who fulfill the aforesaid requirements can apply via: 



Job Vacancy:Operations Research Lead

Department:
Operations Research

Reports to: Director

Sanergy is an award-winning social venture that builds healthy, prosperous communities by making hygienic sanitation accessible and affordable in Africa’s urban informal settlements. 

Our systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of franchised micro-entrepreneurs, who operate low-cost, high-quality waterless sanitation facilities – called Fresh Life – as small businesses. 

We provide critical support services – such as access to finance, business analytics, training, and marketing. We collect the waste regularly and safely remove it from the community. 

We convert the waste into valuable by-products, such as organic fertilizer and renewable energy. Finally, we sell the by-products to Kenyan farms.

We launched our first toilet in November 2011, and we now have a network of over 600 active Fresh Life Toilets run by over 300 Fresh Life Operators.

We have collected and converted over 8,000 tons of waste. At the same time, we have built a team of over 250 people. 

For our work, we have been recognized by Fast Company as one of the 10 Most Innovative Companies in the World Doing Social Good and one of the 10 Best Companies in Africa. 

More qualitatively, we are looking for people who have the desire to take on a new challenge in a pioneering context.  We believe that we are on the cusp of transformative change and we seek people who believe their knowledge and skills will bring about that change. 

Job Summary: The Operations Research Lead will be responsible for spearheading the Operational Research group at Sanergy. 

In partnership with the operations team, the successful candidate will focus on three major areas: providing analytical support to operational teams, management of user, customer and market research activities and, capacity development of colleagues and junior analysts. 

The major focus of the role will to create a team and structure that can enable sales, operational and support teams to make decisions and scale operations. 

This will require close collaboration with front line staff up to directors and will enable the candidate to gain full exposure to the workings of the organization. 

The candidate should be able to gain user insights, develop easy to use platforms and coach teams how to use data to make evidence based decisions.
 
The candidate should have the capability to design qualitative and quantitative research projects. The research skills can be applied to support sales and operations to provide insights into users, customer or market behaviors. 

The last area is around building the capacity of team members and colleagues throughout the organization to conduct high quality research. 

Role & Responsibilities
  • Responsible for generating business intelligence that supports teams when they are making decisions
  • Responsible for coaching junior staff how to use data to make evidence based decisions
  • Responsible for influencing senior management on how to use data to make evidence based decisions
  • Responsible for project management activities including project scoping and problem definition, gaining buy-in from key stakeholders, timeline planning and resource planning,
  • Responsible for continuous improvement of operations. This includes identifying areas for improvement and leading business process improvement projects
  • Provide support to colleagues to conduct high quality quantitative and qualitative research
  • Build skills of other researchers
  • Managing a team of researchers
  • Provide operational insights to operational leads directors
  • Provide organisational level analysis that evaluates the current state of business and make reports and recommendations to board of directors
Education & Experience
  • Proven ability to generate insights that directly influence operational activities
  • Master’s degree (or equivalent work experience) in a pure or applied numeric discipline (e.g. mathematics, economics, political science, psychology, engineering)
  • Proven experience with qualitative and quantitative research design
  • Proven experience with collection, transformation, quality checking and modeling datasets.
  • Proven ability to build operational dashboards that generate business intelligence
Knowledge
  • Knowledge of database structure
  • Advanced knowledge of statistical techniques including multivariate regression, GLM, factor analysis
  • Knowledge of R
  • A process focused mindset – the ability to think about the process of data collection and end use rather than a focus on building tools
Skills
  • Ability to use statistical packages such as SPSS or Stata
  • Ability to use programming language and programming software such as SQL
  • Ability to present data in charts, graphs, tables and reports
  • Ability to train colleagues on the use and application of advanced analytical methods
Interested candidates who fulfill the aforesaid requirements can apply via: 

https://sanergy.bamboohr.com/jobs/view.php?id=49

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